Because our plushies are 100% handmade, they take a bit longer to make than factory made plushies.
Right now, the processing time ,the time it takes us to make your plushie(s) is 2-3 weeks.
We ship almost all*our items out with PostNL with standard tracking.
Each international order is traceable via PostNL's international tracking website:https://www.internationalparceltracking.com/#/search
Once your order crossed the border, it will be handed over to a third party shipping company. This is usually the default shipping company of said country. Think of USPS, Royal Mail etc. If you have any questions regarding this, don't be adraid to ask us!
The Netherlands: Free
Request a cancellation:within 1 hour of purchase.
Once that timeframe has passed, all sales are final and we can no longer accept cancellations. This is because all the items are handmade. Once an order has been placed the process to make an item has started. This is why cancellations are not possible.
Orders can be returned to us. Just be sure to contact us within 14 days after your order was delivered to you and ship it back within 7 days.
Once we’ve received your order back in its original condition. we will give you a refund. Keep in mind that we have the right to decline refunds and returns. If your order has sustained damage or is only partly returned we have the right to decline a refund. So pack the order securely before shipping it. Also be sure to contact us at: firstname.lastname@example.org.
Wrong address/ incomplete addressIf your order gets returned to us, due to an incomplete or wrong address, the buyers will be held responsible for the shipping costs for the reshipping of said item. Be sure to triple check if your address is correct when placing an order!